Terms of service
1. Scope of Policy
These Terms of Use apply to all furniture, home products, and related accessories sold by Jajdecor in the United States. By visiting the website or placing an order, users agree to comply with these terms.
2. Order Processing Time
All orders are typically processed within 1–3 business days after payment confirmation. Processing includes order verification, packaging, and preparing items for shipment.
3. Shipping Carriers
Jajdecor partners with reliable U.S. shipping companies, including UPS, FedEx, and USPS, to ensure that products are delivered safely and on time.
4. Receiving and Inspection
Customers should check the packaging and product condition immediately upon receipt. If any damage or missing items are found during shipment, please contact our customer service team promptly.
5. 14-Day Return Policy
Customers may request a return and receive a refund within 14 days of receiving the product if they are not satisfied. For details, please refer to our Return Policy.
6. Return Product Requirements
Returned products must be brand new and unused, without affecting resale. All original packaging, accessories, and manuals must be included.
7. Exchange Policy
Within 14 days of receiving the product, customers may request an exchange for the same or equivalent item. Exchanged products must also be brand new and unused and must not affect resale. For details, please refer to our Exchange Policy.
8. Payment Methods
We accept Visa and MasterCard. All payments are completed through an encrypted connection, and payment information is not stored on our website servers. Once payment is successful, a confirmation email will be sent automatically.
9. Return Shipping Costs
Return shipping costs are borne by Jajdecor and prepaid shipping labels will be provided. Customers do not need to pay additional shipping fees.
All returned or exchanged goods shall be sent back to address 3940 ARBOR TRACE DR APT M, LYNN HAVEN, FL 32444, United States with the provided prepaid shipping label.
10. Product Warranty
Jajdecor provides a 2-year limited warranty, covering manufacturing defects and material issues. During the warranty period, customers may contact customer service to request repair or replacement.
11. Intellectual Property
Website content, product images, text descriptions, and trademarks are protected by intellectual property laws. Unauthorized use or reproduction is considered infringement, and Jajdecor reserves the right to pursue legal action.
12. Legal Compliance and Liability
Users agree to use the website and purchased products in accordance with applicable laws. Jajdecor is not responsible for any losses caused by non-compliance with these terms but commits to fulfilling return, exchange, and warranty obligations as outlined.
13. Contact Information
To exercise return, exchange, or warranty rights, or for any questions related to these Terms of Use, please contact us:
Email: info@jajdecor.com
Phone: +1 8136906593
We commit to responding within 24 business hours, providing timely and professional support.
14. Store Information
This website is owned by JAJ DECOR LLC
Company Name: JAJ DECOR LLC
Address: 3940 ARBOR TRACE DR APT M, LYNN HAVEN, FL 32444, United States
EIN: 36-4937202
Phone: +1 8136906593
Email: info@jajdecor.com
Opening Hours: Monday to Friday, 8:00 AM – 6:00 PM (Eastern Time)
We will reply to all customer emails within 24 business hours.